Cancellation and Refund
At Softinfox, we are committed to ensuring our clients are satisfied with the products and services we provide. Please review our cancellation and refund policies outlined below.
Cancellation Policy
Customers can request a cancellation within 14 days of the initial purchase.
To initiate a cancellation, please email our support team at info@softinfox.com with your order details and reason for cancellation.
Refund Policy
Refund Eligibility
Refunds are only available for cancellations requested within the 14-day window from the date of purchase.
Services that have already been delivered or projects marked as completed are not eligible for a refund.
Only products and services that fall under refundable categories, as described below, will be considered.
Refund Process
Upon approval of a cancellation, we will process the refund within 7 business days.
Refunds will be issued to the original payment method used during the purchase.
Partial Refunds
If services were partially rendered before cancellation, a partial refund may be granted based on the percentage of work completed.
Non-Refundable Services
Custom software solutions, tailor-made projects, and services clearly marked as non-refundable at the time of purchase are not eligible for refunds.
Digital Products
Refunds for downloadable or digital products will be granted only if the product is faulty or an issue cannot be resolved within a reasonable time.
Refund Status Inquiries
If you’ve submitted a refund request and want to check the status, please contact info@softinfox.com with your reference number or order ID.
Dispute Resolution
If there is a dispute regarding a cancellation or refund, our support team will work closely with you to resolve the matter in a timely and fair manner.
Exceptions
Third-Party Products: Any services or tools provided via third-party vendors are subject to their respective cancellation and refund policies.
Promotional Offers: Refunds on discounted or promotional offers may vary. Please refer to the specific terms of the promotion when purchasing.
Policy Updates
Softinfox reserves the right to modify this policy at any time without prior notice. Changes will be posted on this page, and it is the customer’s responsibility to review the terms periodically.
Contact Us
If you have any questions or concerns regarding this Cancellation and Refund Policy, please reach out to us at: